Privacy Policy – giftyoursong.co.uk

Effective Date: 10.08.2024

At giftyoursong.co.uk, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services. By using our site, you agree to the terms outlined below.

1. What We Collect

When you place an order or contact us, we may collect:
 

• Personal Details: Name, email address, billing information

• Gift Information: Details about your loved one (as provided by you)

• Order Information: Your selected plan, delivery preferences, and digital/physical add-ons

• Communication Records: Messages you send us, including song instructions and feedback
   

We do not collect or store your payment card information directly. All payments are processed securely through third-party providers (e.g., Stripe).

2. How We Use Your Data

We use your information to:
 

• Create and deliver your custom song and selected add-ons

• Communicate with you about your order

• Improve our service and user experience

• Handle customer support inquiries

• Deliver any physical products you order
   

We do not sell or share your personal data with third parties for marketing purposes.

3. Sharing Your Data

We may share your data only with:
 

• Our secure payment processor (e.g., Stripe)

• Our production team (to create your custom song)

• Delivery services (for any physical gift box or keepsakes)

• Legal authorities if required to comply with the law
   

We only share what's necessary to complete your order or comply with legal obligations.

4. Data Storage & Security

We take appropriate technical and organizational measures to protect your data. All personal data is stored securely, and access is limited to essential personnel only.
 

• Data may be stored in the UK or securely on cloud platforms compliant with GDPR standards.

• We retain order information and related communication for up to 24 months, unless a longer retention period is required for legal or operational purposes.
   

5. Your Rights

You have the right to:
 

• Access the data we hold about you

• Request corrections or updates to your data

• Request deletion of your personal data

• Withdraw consent for data processing (where applicable)
   

To make any of these requests, please contact us at privacy@giftyoursong.co.uk.

6. Cookies

Our website uses cookies to:
 

• Track website usage

• Improve performance

• Provide a better user experience
   

You can control cookies through your browser settings. By using our website, you consent to the use of cookies unless you disable them.

7. Children’s Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that data has been collected from a minor, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” above and notify you if required by law.

Contact

If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:

📧 privacy@giftyoursong.co.uk